Refund Policy

Effective Date: 21 February 2025

1. Introduction

This Refund Policy outlines the terms and conditions under which Southern Crossed Technologies, trading as NextlevelPay ("we," "us," or "our"), provides refunds for our payment gateway integration services. This policy applies to all customers who purchase our services directly from us. Please note that transactions processed through third-party payment gateways, such as Paystack or Payfast, are subject to their own refund policies.

2. Eligibility for Refunds

We offer refunds under the following conditions:

- Service Failure: If our integration app fails to function as advertised (e.g., inability to connect GoHighLevel with Paystack or Payfast) due to a defect within our control, and we cannot resolve the issue within 14 business days.

- Billing Errors: If you are charged more than the agreed-upon fee for our services due to a billing error on our part.

- Subscription Cancellation: For subscription-based services, if you cancel within the first 7 days of your initial subscription period and have not significantly used the service during that time.

3. Non-Refundable Items

Refunds will not be granted in the following cases:

- Issues caused by third-party services, including but not limited to Paystack, Payfast, or GoHighLevel (e.g., service outages or API changes).

- User errors, such as incorrect API key entry or misconfiguration of the integration.

- Dissatisfaction with the service after the initial 7-day period for subscriptions, unless required by applicable law.

4. Refund Process

To request a refund, please follow these steps:

1. Submit a Request: Contact us at [[email protected]] within 30 days of the charge or issue. Include:

- Your full name and account details.

- Proof of payment (e.g., invoice or transaction ID).

- A detailed explanation of the reason for your refund request.

2. Review: We will review your request within 5 business days and may request additional information if needed.

3. Resolution: If approved, the refund will be processed to your original payment method within 10 business days. If denied, we will provide a clear explanation of the decision.

5. Processing Time

Once a refund is approved, it will be processed within 10 business days. The time it takes for the refund to reflect in your account may depend on your payment provider.

6. Third-Party Transactions

NextlevelPay does not process or refund payments made directly through Paystack or Payfast. For refunds related to such transactions, please refer to:

- Paystack Refund Policy

- Payfast Terms and Conditions

If payments are processed via GoHighLevel’s billing system, their refund terms apply. See GoHighLevel Terms of Service for details.

7. Legal Compliance

We comply with the Consumer Protection Act (CPA) of South Africa where applicable. If you are a consumer under the CPA and believe our service is defective, you may request a refund within 6 months of purchase, subject to our review and legal obligations.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website, (https://southerncrossed.tech), with an updated effective date. Your continued use of our services after such changes signifies your acceptance of the updated policy.

9. Contact Us

For questions, concerns, or to initiate a refund request, please contact us at:

[[email protected]]